Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

How to start a return

To start a return, contact us at customer@beelieve.co.nz.

 

Returns will need to be sent to the following address:

1064 State Highway 29
RD1 Tauranga 3171

 

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package.

 

Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

 

Please get in touch if you have questions or concerns about your specific item.

 

Questions?

You can always contact us for any return question at customer@beelieve.co.nz.